Refund Policy

1. Eligibility for Refunds: 

Customers of FastUK Couriers Limited may be eligible for refunds under the following circumstances:

•  Lost Packages:

If a package sent through FastUK Couriers Limited is lost during transit, customers may be eligible for a refund of the declared value of the package.

• Damaged Packages:

Customers may request a refund if a package arrives in a damaged condition. Proof of damage, such as photographs, may be required.

• Delivery Delays:

Refunds for shipping fees or partial refunds may be considered for delivery delays that exceed the agreed-upon delivery timeframe.

2. Notification and Claims: 

Customers must notify FastUK Couriers Limited of any issues that could lead to a refund within two days of the expected delivery date. Failure to report issues within this timeframe may result in the forfeiture of refund eligibility.

3. Lost or Damaged Packages: 

In the case of a lost or damaged package, customers should:

Contact our customer support team immediately.
Provide photographic evidence of the damage or loss, if applicable.
 Complete a refund request form, available on our website.

4. Delivery Delays: 

In the case of a lost or damaged package, customers should:

• Contact our customer support team immediately.
• Provide photographic evidence of the damage or loss, if applicable.
• Complete a refund request form, available on our website.

5. Exceptions: 

Refunds will not be provided for issues arising from circumstances beyond FastUK Couriers Limited’s control, including but not limited to extreme weather conditions, natural disasters, and government actions.

6. Refund Process: 

To initiate a refund request, customers should:

• Contact our customer support team via 03333 444 189 || 07491276262.
• Complete the online refund request form, providing all required information.
• Await communication from our team regarding the status of the refund request.

7.  Refund Timeline: 

Refund requests will be processed within [X] business days upon receipt of all necessary information. The time it takes for the refund to appear in the customer’s account may vary depending on the payment method.

8. Method of Refund: 

Refunds will typically be issued in the same method as the original payment. However, FastUK Couriers Limited reserves the right to issue refunds through alternative methods if necessary.

9. Customer Responsibilities: 

To ensure eligibility for refunds, customers are responsible for:

• Providing accurate shipping information.
• Packaging items securely and following packaging guidelines provided by FastUK Couriers Limited.
• Complying with FastUK Couriers Limited’s terms and conditions.

10. Policy Changes: 

FastUK Couriers Limited reserves the right to update or modify this refund policy at any time. Customers will be informed of any changes via our website.